Frequently asked questions
How can we help?
If you don’t find the question you’re looking for, don’t worry, just get in touch with us and we’ll help you the best we can.
The number of hours depends on your home’s size and cleaning needs. You can always adjust as required.
Our rates vary by area and the hours you need. Contact us for a free quote.
Most of our offices are open six days a week, often until late. Please check your local office for details.
Our contracts are simple and straightforward, with a two-month notice required for cancellation.
We conduct a thorough interview process, including home visits to verify identity, address, and references.
Yes, we arrange a meet-and-greet before your first cleaning session to ensure you're comfortable with your cleaner.
We’ll organise cover if your regular cleaner is unavailable due to illness or other reasons.
Yes, though there may be an additional fee for evening or weekend appointments.
We offer cleans at least every two weeks, but you can opt for a one-off clean if needed.
No, if you're comfortable, vetted cleaners can securely hold your keys, and we’ll provide a key acknowledgment form.
Yes, clients are required to supply all cleaning products and equipment. We advise against the use of bleach.
Absolutely. If you’re not satisfied, just let us know, and we’ll arrange for a different cleaner.
We pride ourselves on offering a personalised, consistent service with a dedicated cleaner each visit, ensuring you get the best clean for your home.